NHTSA Complaint #10564264 — 2013 FORD EDGE

PURCHASED 2013 FORD EDGE WITH 27600 MILES ON IT, WHEN TAKEN IN FOR FIRST OIL CHANGE AT 30600 MILES I NOTED POWER STEERING FLUID LEVEL 1/2 INCH BELOW MINIMUM MARK AND MARKED RESERVOIR TANK AT THIS LOW LEVEL TO TRACK IT, WITH OIL CHANGE MY LOCAL SERVICE STATION FILLED IT UP TO1/2 WAY BETWEEN MAX AND MIN LINE IN AUGUST 2012. AFTER DRIVING VEHICLE ANOTHER 5000 MILES NOTED FLUID LEVEL AGAIN AT MINIMUM LINE, SET UP APPT AT LOCAL FORD GARAGE 2-3-14 AND VOICED MY CONCERN ABOUT A LEAK, AND SHOWED SERVICE MANAGER LEVEL AT MIN MARK AND EXPLAINED I PRIOR NOTED LOW LEVEL AS INDICATED BY PREVIOUS LINE I MARKED TO SHOW HOW LOW FLUID ACTUALLY WAS AND THAT I HAD IT FILLED AS MENTIONED ABOVE. ON 2-3-14 APPOINTMENT THEY CHECKED VEHICLE FOR LEAK AND SAID THERE WAS NONE. TOOK VEHICLE IN TO MY LOCAL SERVICE GARAGE (NOT MY LOCAL FORD GARAGE) ON 2-12-14 WITH 35750 MILES IN IT AND THEY FOUND LEAK OF HIGH PRESSURE HOSE AND POSSIBLE LEAK OF BANJO FITTING. WILL TAKE IN TO FORD GARAGE AGAIN SATURDAY 2-15-14 AS HAD ALREADY SET UP APPOINTMENT LAST WEEK BECAUSE HAVE HEARD HIGH PITCH SQUEAL ON OCCASION WHEN TURN STEERING WHEEL LEFT OR RIGHT AND WANTED POWER STEERING CHECKED AGAIN, WITH BUMPER TO BUMPER WARRANTY ABOUT TO EXPIRE IN 250 MILES, WONDER IF I'LL GET THE RUN AROUND AGAIN OR IF THEY WILL SEE THE LEAK NOW AND SERVICE THIS VEHICLE RIGHT. *TR