NHTSA Complaint #10564039 — 2010 NISSAN MAXIMA

WENT TO GROCERY STORE WITH 2 KIDS (3YRS/2YRS OLD) CAME OUT AND CAR WOULDN'T START. YELLOW KEY LIGHT & RED KEY LIGHT WAS LITE ON DASH. THE CAR WOULD OPEN AND CLOSE WITH KEY FOB BUT CAR STILL WOULDN'T START NEITHER DID IT RECOGNIZE THE KEY FOB WHEN PLACED INTO SLOT. HAD TO GET IT TOWED TO REPAIR SHOP TO LATER FIND OUT A STEERING LOCK MODULE HAD GONE BAD. READ REVIEWS ONLINE ABOUT DIFFERENT YEAR MODELS RECALLED FOR SAME PART #487009N00B BUT NO RECALL ISSUED FOR 2010 MAXIMAS YET SEVERAL PEOPLE ARE HAVING THE SAME ISSUE. REPAIR SHOP AND I CAN NOT GET PART LISTED ABOVE BECAUSE ITS ON NATIONAL BACKORDER WAS TOLD I HAVE TO PAY UPFRONT FOR PART $500 IN ORDER TO BE PLACED ON A WAITING LIST AND PART IS ORDERED THEN WOULD HAVE TO WAIT ANYWHERE FROM 40 TO 60 DAYS AND STILL NOT GUARANTEED. CALLED NISSAN ABOUT ISSUE AND THEY CAN NOT DO ANYTHING UNTIL THE PART IS ORDERED. CALLED AROUND MYSELF TO FIND PART AND VERY DIFFICULT. IF THIS PART WAS AN ISSUE & RECALLED PREVIOUSLY WHY DID THEY CONTINUE TO USE IT? AND NO ALTERNATE PART HAS BEEN MADE TO REPLACE EXISTING PART. IM GETTING THE RAW END OF THE STICK HANDED TO ME. 1ST TO PAY OUT OF POCKET WITH NO GUARANTEE OF THE PART 2ND TO HAVE TO PAY TO HAVE CAR TOWED 3RD FOR THE PART BEING ON NATIONAL BACKORDER. I DONT EXPECT A CAR WITH 52,000 MILES TO GIVE ME ISSUES LIKE THIS & NOT BE COVERED BEING THAT'S ITS A KNOWN PROBLEM. IM VERY FRUSTRATED AT THIS POINT. I HAVE TO MAKE ALTERNATE ARRANGEMENTS TO GET TO WORK. THIS NEEDS TO LOOKED INTO ASAP! *TR