NHTSA Complaint #10563885 — 2011 DODGE RAM 2500 STEERING

Complaint Details

ODI Number	10563885
Vehicle	2011 DODGE RAM 2500
Component	STEERING
Date of Incident	February 11, 2014
Date Filed	February 11, 2014
Mileage	400,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

NOTICE OF RECALL RECEIVED 12 24 13 CALLED DEALER (BARTON AUTO) 1/6/14 TOLD THEY WILL ORDER RECALLED PART CALLED DEALER YESTERDAY THEY WERE NOT SURE IF PARTS WERE ORDERED . THEN CALLED [XXX] @[XXX]AFTER SOME RESEARCH SHE REDIRECTED ME BACK TO DEALER. DEALER REQUESTED I HAVE TRUCK INSPECTED TODAY I WENT TO DEALER SERVICE REP. LOOKED UNDER TRUCK INSPECTED TIEROD STATED THEY NEEDED TO ORDER PARTS. CANNOT EVEN TELL ME IF PARTS ARE ORDERED. THESE DELAYS ARE UNACCEPTABLY TIME DELAYS AND ENDANGERING MYSELF AND GENERAL PUBLIC. RECALL STARTED 2/28 /11. NOTIFICATION TO ME OF RECALL 12/24/13. DEALER DELAY IN ORDERING PARTS. NO ACCOUNTABILITY FOR DELAYING SERVICES (DEALER OR CHRYSLER) THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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