NHTSA Complaint #10563598 — 2003 HONDA ODYSSEY

SERVICE SAFETY RECALL REGARDING SRS MALFUNCTION WAS PERFORMED ON MY VAN BY PAUL MILLER HONDA IN CALDWELL, NJ ON 12/21/2013. AFTER THE WORK WAS DONE, THE SRS MALFUNCTION LIGHT COMES ON AFTER 30 MINUTES OF DRIVING. NOTIFIED DEALER AND AMERICAN HONDA. AMERICAN HONDA OPENED A CASE FOR THIS, N012014-01-0200225. WAS ADVISED FOR A COMPLETE DIAGNOSTIC REPORT FROM THE DEALER. WENT BACK TO DEALER FOR TEST ON 1/4/14 AND A DTC CODE 53-31, INTERNAL FAILURE OF SRS UNIT, WAS CALLED OUT ON TEST. WANTS SRS UNIT REPLACED AT MY OWN EXPENSE. ADVISED BY DEALER THAT THIS NOT RELATED TO RECALL. THE RECALL WAS ADDING WIRES ON THE HARNESS WIRES SET TO THE SRS UNIT. I WAS ADVISED BY AMERICAN HONDA TO SEEK DIAGNOSTIC TEST TO OTHER DEALER. WENT TO GARDEN STATE HONDA IN PASSAIC, NJ ON 1/22/14 FOR A MORE THOROUGH TEST. THE DEALER INSIST ON REPLACING 2 YEAR BATTERY AS THIS MIGHT CAUSES DTC 53-31. CCA ON BATTERY WAS 450, RECOMMENDED IS 550. TOLD ADVISOR THAT CCA IS FOR COLD CRANKING/STARTING OF VAN AND IRRELEVANT TO THE PROBLEM AS LONG AS OUTPUT IS A SUSTAINED 12 VDC AND I DO NOT HAVE PROBLEM WHEN STARTING THE VAN. FORCED TO COMPLY AT MY OWN EXPENSE. PROBLEM STILL EXISTS WITH NEW BATTERY. ON 2/6/14 AND AFTER 3 TRIPS, DEALER RECOMMENDS REPLACEMENT OF SRS UNIT ON MY OWN EXPENSE AND NOT RELATED TO RECALL LIKE THE FIRST DEALER. THE DEALER IS UNCERTAIN IF THIS WILL RESOLVE THE ISSUES. THIS WILL BE ELIMINATION PROCESS AT MY OWN EXPENSE. VAN HAS NEVER HAD ANY SRS FAULT FOR 10 YEARS. ONLY AFTER THE RECALL WAS DONE WHEN SRS FAULT LIGHT COMES ON. NOW, SAFETY OF THE DRIVER AND PASSENGERS ARE COMPROMISED. AIR BAG MAY DEPLOY OR MAY NOT DEPLOY IF AND WHEN NEEDED. AMERICAN HONDA WILL NOT COVER THE EXPENSES BASED ON THE RECOMMENDATION OF DEALER. HONDA SHOULD SHOULDER ALL EXPENSES RELATED TO THE RESOLUTION OF THE SRS FAULT AND THE SAFETY OF THE VEHICLE. DRIVER AND PASSENGER... UPDATED 02/27/14