NHTSA Complaint #11584062 — 2003 HONDA ODYSSEY

Van has open recalls on driver and passenger side airbags. Van also has a defective driver front seat belt tensioner that Honda claims has a lifetime warranty, but Hendrick Honda of Bradenton FL refuses to perform the recalls or replace the defective seatbelt tensioner. Even after advising them that they are required by law to perform any open recalls and are not allowed to charge anything for said recalls, Service Writer "Tammy" was uncooperative and kept alluding to things like she couldn't guarantee we would not be charged up to $1500 for these repairs which honestly should ALL be recalls as they are life safety issues. Due to their refusal to perform even the NHTSA recalls even after being given the documentation of the required recall, we have to find another dealership and hope they will perform the recalls.