NHTSA Complaint #10563391 — 2003 DODGE RAM 2500

CHRYSLER RECALL # N49/NHTSA 13V-529 I WOULD LIKE TO COMPLAIN ABOUT HOW ILL-PREPARED CHRYSLER IS IN HANDLING THIS RECALL. I WAS NOTIFIED THAT I COULD CONTACT A DEALER AFTER JAN. 06, 2014 TO GET MY VEHICLE IN FOR THIS RECALL. ON 01/06/2014 THE DEALER TOLD ME THAT CHRYSLER HAD NOT RELEASED PARTS YET AND TO CALL BACK ON 01/24/2014. ON THAT DATE I CONTACTED THE DEALER AGAIN AND THEY ORDERED PARTS FOR MY VEHICLE AND THAT THE PARTS WOULD BE ON ON JAN. 31.ON THE 31ST. THE PARTS HAD STILL NOT ARRIVED. CALLED AGAIN ON FEB. 06 AND WAS TOLD THAT CHRYSLER WAS ONLY ALLOWING EACH DEALER THAT THEY COULD ONLY ORDER PARTS FOR ONE VEHICLE PER WEEK TO ENSURE THAT EACH DEALER IN THE COUNTRY COULD RECEIVE PARTS FOR THIS RECALL. I ASKED WHEN THE PARTS WOULD BE IN FOR MY VEHICLE I WAS TOLD BY THE DEALER THAT ARRIVAL DATE WAS UNKNOWN DUE TO THE FACT THAT THEY HAD A STACK OF ORDERS 4' THICK SO I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CTR.. AFTER RESEARCHING MY ORDER I WAS TOLD BY THE MFG. THAT MY PARTS SHOULD ARRIVE IN ANOTHER 7-10DYS.(FEB 12 - 15). BASED ON THE MAGNITUDE OF THIS RECALL AND THE DEALERS ACROSS THE COUNTRY, IT COULD TAKE YEARS FOR THEM TO REPAIR ALL AFFECTED VEHICLES. ARE WE VEHICLE OWNERS SUPPOSED TO MOTHBALL ARE TRUCKS UNTIL CHRYSLER CAN SHIP PARTS AT THE RATE OF 1 PER WEEK FOR EACH DEALER IN THE COUNTRY? THIS RESPONSE FROM CHRYSLER IS REDICULOUS!!! *TR