NHTSA Complaint #10561617 — 2011 CHEVROLET MALIBU

MY WIFE WAS DRIVING OUR 2011 CHEVY MALIBU WITH 42,000 MILES ON SNOW-COVERED ROADS. ALL OF A SUDDEN, WARNING LIGHTS LIT UP, INCLUDING "SERVICE ESC", "ENGINE POWER REDUCE" AND THE CAR BEGAN IN JOLT. THIS CAUSED HER TO SWERVE INTO THE OTHER LANE AND JUST MISSED GETTING BROADSIDED BY A SEMI TRUCK. WE LET THE CAR SIT FOR A COUPLE OF HOURS IN A PARKING LOT. WE THEN TOOK THE VEHICLE TO THE DEALERSHIP, WHO INDICATED IT WAS THE THROTTLE BODY AND THAT IT WASN'T A COVERED PART UNDER GM'S POWERTRAIN WARRANTY. WE PROCEEDED TO TALK TO GM'S CUSTOMER SERVICE. BOTH INDIVIDUALS THAT WE SPOKE WITH US TOLD US THAT IT IS A COVERED PART. THE ISSUE WAS ESCALATED TO A TIER 2 REP WHO SPOKE DIRECTLY TO THE DEALER AND THE DEALER CONTINUES TO MAINTAIN THAT IN THEIR COMMUNICATION WITH GM, THAT IT IS NOT COVERED. WE ARE SO FRUSTRATED. WE ARE 2 MONTHS FROM TURNING OUR VEHICLE IN AND WERE CONSIDERING ANOTHER GM LEASE, BUT I'M PRETTY SURE WE WILL BE GOING WITH ANOTHER MANUFACTURER, SINCE GM HAS OPTED TO TAKE THIS POSITION. THE DEALER HAS OFFERED TO SPLIT THE COST OF THE REPAIR WITH US, BUT TO ME, THIS ISSUE WAS NOT CAUSED BY THE DRIVER. THIS IS A DEFECTIVE PART. IT SHOULD EITHER BE COVERED UNDER WARRANTY, A RECALL SHOULD BE ISSUED OR SOME OTHER TYPE OF RESOLVE. THIS CAR NOW SITS IN OUR GARAGE AND ACTS THIS WAY WHEN WE START IT. *TR