NHTSA Complaint #10561614 — 2012 DODGE RAM 3500 STEERING

Complaint Details

ODI Number	10561614
Vehicle	2012 DODGE RAM 3500
Component	STEERING
Date of Incident	January 6, 2014
Date Filed	January 27, 2014
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

I RECEIVED A SAFETY RECALL NOTIFICATION DEC 2013 LETTING ME KNOW I NEEDED TO CONTACT A DODGE DEALER STARTING 1.6.14 TO SCHEDULE A SERVICE APPOINTMENT FOR THE REPAIR. RECALL IS FOR THE LEFT TIE ROD BALL STUD WHICH MAY FRACTURE AND CAUSE A LOSS OF DIRECTIONAL CONTROL AND OR CRASH WITHOUT WARNING. 1.6.14 I EMAILED THE DODGE DEALER IN CARSON CITY, NV 1.7.14 I CALLED THE DODGE DEALER IN CARSON CITY, NV AND WAS TOLD I WAS NUMBER 60 IN A LINE FOR THIS RECALL AND NO PARTS HAVE ARRIVED TO DATE. 1.7.14 I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND WAS TOLD NO PARTS HAVE SHIPPED YET AND THERE IS NO TIMELINE SET FOR GETTING PARTS TO DEALERS. 1.24.14 I LEFT A MESSAGE AT THE DODGE DEALER IN CARSON CITY, NV. MY CALL WAS RETURNED AND I WAS TOLD NO PARTS HAVE ARRIVED YET AND I AM STILL NUMBER 60 IN LINE FOR THE REPAIR. OBVIOUSLY, I AM CONCERNED ABOUT THE POTENTIAL FOR A LOSS OF DIRECTIONAL CONTROL. I AM LOOKING AT GETTING ASSISTANCE ON HOW WE CAN HELP DODGE SPEED UP THE RECALL REPAIR PROCESS. *TR

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