NHTSA Complaint #10561551 — 2007 BUICK LUCERNE

I WISH TO FILE A COMPLAINT REGARDING THE FLAKING OF THE CHROME RIMS ON OUR 2007 BUICK LUCERNE CXL. I THINK IT IS A SAFETY ISSUE SINCE THE TIRE PRESSURE DROPS. WHEN I PURCHASED THE TIRES IN MAY, 2013, AT FLYNN TIRE IN PITTSBURGH, IT WAS POINTED OUT THAT THE CHROME CLAD FINISH WAS COMING OFF THE RIMS, AND THEY EVEN HAD TROUBLE BALANCING THE NEW TIRES. MY TIRE PRESSURE DROPS SO I HAVE TO PUT AIR IN THE TIRES EVERY 3 TO 4 DAYS. WE HAVE ONLY OWNED THE CAR SINCE JANUARY, 2012. IT WAS PURCHASED AT COLUSSEY CHEVROLET IN BRIDGEVILLE. IT WAS A CERTIFIED VEHICLE SO I FEEL THEY SHOULD HAVE CHECKED IT OUT AND REALIZED THE WHEELS WERE STARTING TO FLAKE. I SPOKE TO GM REP. AT 1-866-790-5700, EXT. 21733 IN AUGUST, 2013, AND WAS ASSIGNED GM FILE NO. 71-1235298454. SHE SPOKE TO THE SERVICE MGR. AT COLUSSEY, AND HE WAS GOING TO GIVE ME REFURBISHED WHEELS FOR MY CAR AT AN APPROXIMATE COST $300 A WHEEL. HE SAID THROUGH GM THEY WOULD COST ABOUT $480. I HAVE CALLED NUMEROUS TIMES AND LEFT MESSAGES, AND NO ONE HAS CALLED BACK TO GET THIS RESOLVED. I KNOW I AM NOT ALONE, BECAUSE ONLINE THERE ARE A NUMBER OF GM OWNERS WITH THE SAME PROBLEM ON GM VEHICLES AND GMC TRUCKS. I BELIEVE IT IS A GM DEFECT ISSUE AND I SHOULDN'T BE EXPECTED TO PAY $300 A WHEEL. I UNDERSTAND THEY WERE REPLACED AT NO CHARGE ON CADILLACS. THIS IS NOT OUR FIRST BUICK. I'VE OWNED GM'S SINCE 1976. I'VE HAD SIMILAR WHEELS ON SEVERAL OF THE VEHICLES AND NEVER HAD A PROBLEM EVEN THOUGH THE CARS HAD HIGHER MILES AND WERE OLDER.