NHTSA Complaint #10560400 — 2009 FORD FLEX

PURCHASED FLEX IN 2009, DAY 1, 5 MILES, STATION WAGON HAS VIBRATION. TO THIS DAY, STILL HAS VIBRATION. 58000 MILES NOW. BBBAUTOLINE SAYS IT'S OUT OF COVERAGE FOR ARBITRATION. FLEX WAS IN SHOP MIN 12X FOR SAME ISSUE. DEALER AND ENGINEERS SAID BAD BRAKES, THE HAVE PUT ON 5 SETS OF PADS AND ROTORS. BAD WHEELS, MINE WERE THE 17" STYLE, NOW I HAVE 19" LIMITED WHEELS, VERY EXPENSIVE TIRES. STILL VIBRATES.... ONE 3 DAY SERVICE STOP AT VARSITY FORD , A@$$$$@ TECH OR MECHANIC DROVE MILES TO THE TUNE OF 750!!!!! AND I WASN'T SUPPOSED TO BE UPSET.....TEST DRIVING IT..... OK, 12,000 MILES, ON NEW 19" HANKOOK JUNK TIRES, OPTIMO, THEY WERE BALD, DEALER SAYS I HAVE TO REPLACE MYSELF, A 60,000 MILE TIRE, LOL ON ME. 31000 MI, DEALER SAYS DON'T BRING BACK, WE CAN'T FIX.... AND SAID IT'S A LEMON, GO ARBITRATE IT OUT, WE KNOW IT'S A BAD CAR, BUT WE CAN'T GET YOU A NEW ONE. 35,000 MILES, SPOUSE TAKING KIDS TO DAYCARE, TURNS CORNER, SAYS SHE HEARD SOMETHING POP, AND SHE COULD NOT STEER, HIT A PARKED CAR.... AFTER LOOKING WITH POLICE, I HAVE VIDEO AND PHOTO PROOF, INNER TIE-ROD SNAPPED, CAUSING THE ACCIDENT. SO, 4,000$ OF DAMAGE TO MY CAR, FROM A TIE ROD NOT BEING INSTALLED RIGHT. THERE WAS AN INCH OF PLAY, UP AND DOWN, SIDE TO SIDE, ON THE OUTER TIE ROD, FROM NOT BEING INSTALLED CORRECTLY AT THE FACTORY, HMMMMMM, MADE IN CANADA. SO NOW, AFTER ACCIDENT, CAR FIXED, I THOUGHT FOR SURE, IT WOULD BE A WHOLE NEW DRIVING VEHICLE? SHAT NOT! 58,000 NOW, AND VIBRATING LIKE AN OFF BALANCE WASHING MACHINE. AND BBB AND FORD ARE NOT TAKING ANY RESPONSIBILITY. ALL I WISH WAS FOR A FLEX THAT DROVE SMOOTHLY. .... *TR