NHTSA Complaint #10559798 — 2005 TOYOTA TACOMA

ON MAY 27, 2013 MY WIFE [XXX] AND I WERE TOWING MY BASS BOAT AND I BLEW OUT THE REAR PASSENGER TIRE AND WAS ABLE TO SAFELY GET IT OFF OF THE ROAD TO CHANGE THE TIRE. IN THE PROCESS OF CHANGING THE TIRE IN MY TRUCK, THE FRAME BENT UNDER THE PRESSURE OF THE JACK AND THE TRUCK, CAME OFF OF THE JACK, LUCKILY I HAD THE TIRE PARTIALLY ON THAT THE LUG BOLTS CAUGHT THE TRUCK. THIS RUSTING AND UNSAFE FRAME ISSUE DATES BACK TO 1/16/13 AT APPROXIMATELY 7:30 AM I WAS CONTACTED BY THE TOYOTA DEALERSHIP THAT DURING A REPAIR TO MY CATALYTIC CONVERTER THEY NOTICED THAT I HAD A HOLE IN MY FRAME AND THAT IT WOULD NOT PASS INSPECTION. I FEEL TERRIBLE NOW, BUT I ALL BUT CALLED THE GIRL SERVICE MANAGER A LIAR AND ASKED THAT SHE TAKE ME A PHOTO OF THE HOLE AND SEND IT TO ME AT WORK. I WANT MY TACOMA FIXED, THE FRAME REPLACED AS I FEEL IT IS UNSAFE AND AFTER HAVING EXPERIENCED THE TRUCK FALLING OFF OF THE JACK AFTER THE FRAME BENT WHILE SIMPLY JACKING IT UP, I CAN'T IMAGINE THAT I AM THE ONLY ONE OUT THERE WITH THIS ISSUE. IN MY RESEARCH I AM FINDING VOLUMES OF COMPLAINTS TO TOYOTA IN KIND REGARDING FRAME ROT AND RUST. I HAVE ALSO NOTICED SOME INSTABILITY WHEN DRIVING, IT SEEMS TO HAVE A CONSTANT SHAKE IN THE STEERING. I HAVE PLACED NUMEROUS CALLS TO TOYOTA'S CUSTOMER SERVICE EXPLAINING IN DETAIL MY SAFETY CONCERN AND THE ANSWER I AM CONSTANTLY BEING GIVEN IS THAT MY VEHICLE IS NOT CURRENTLY PART OF THE RECALL PROGRAM. ANY WAY YOU SLICE IT, I FEEL THIS IS TERRIBLE ON TOYOTA'S BEHALF TO SUBJECT LOYAL CUSTOMERS TO SUCH POTENTIAL AND EMINENT SAFETY HAZARDS AS A WEEK AND INFERIOR FRAME! GOD HELP US IF WE ARE EVER INVOLVED IN AN AUTO ACCIDENT... HOW WELL WILL THESE FRAMES HOLD UP OR WILL WE BE CRUSHED LIKE A SODA CAN? SO MUCH FOR TOYOTA'S SAFETY RATING AT THAT POINT RIGHT? PLEASE HELP ME...PLEASE HELP ME. SINCERELY A CONCERNED TOYOTA OWNER, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR