NHTSA Complaint #10559607 — 2002 JEEP GRAND CHEROKEE SEATS

Complaint Details

ODI Number	10559607
Vehicle	2002 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	January 24, 2012
Date Filed	January 13, 2014
Mileage	126,881 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT HEATING ELEMENT OVER HEATED CAUSING A HOLE TO BURN THROUGH THE SEAT AND THE DRIVERS JACKETS. THE DRIVER SUSTAINED A MINOR BURN AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT SEAT HEATER WAS FOUND TO BE BURNT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER FAILED TO FIND A MANUFACTURER DEFECT AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,881 AND THE CURRENT MILEAGE WAS 132,000. PM

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