NHTSA Complaint #10559379 — 2006 INFINITI M35

WHEN DRIVING AND COMING TO A STOP AT (30-35 MPH) YOU WOULD HEAR A LOUD "CLUNK", AND THE ENGINE WOULD STOP. YOU HAVE NO CONTROL OF THE STEERING AND NO BRAKES. WE EXPERIENCED THIS INFINITY DEFECT 7-8 TIMES OVER A 90 DAY PERIOD. FIRST INCIDENT 9-14-13. NOTE- RECEIVED RECALL LETTER (13V-430) FROM INFINITY 11-04-13. MADE SERVICE APT WITH NALLEY INFINITY, MARIETTA, GA. TO PERFORM WORK RELATED TO RECALL LETTER. I WAS REIMBURSED FOR REPAIRS MADE ON 9-14-13. HOWEVER, ON 12-26-13 WHILE DRIVING IN JACKSONVILLE, FLA. THE SAME PROBLEM OCCURRED, AND REPEATED ITSELF 3-4 TIMES THAT EVENING BEFORE I COULD REACH THE INFINITY OF ORANGE PK. FLA. ON 12-27-13. INFINITY OF ORANGE PK. MADE THE REPAIRS... THE COST TO ME FOR THIS REPAIR WAS $561. THIS ITEMIZED BILL WAS SENT TO INFINITY CONSUMER AFFAIRS IN FRANKLIN, TN, AND THEY REFUSED REIMBURSEMENT. STATING THAT THEY COULD ONLY REIMBURSE FOR ONE OCCURRENCE. THIS INIFINITY INCIDENT WAS VERY DANGEROUS, FREIGHTING AND SCARY WHEN IT HAPPENS. WE ARE FORTUNATE... THERE WAS NO ACCIDENT, BUT IT HAS DESTROYED OUR CONFIDENCE IN THE INFINITY AUTO, INFINITY SERVICE AND ALL INFINITY PRODUCTS. *TR