NHTSA Complaint #10559208 — 2012 DODGE RAM 3500 STEERING

Complaint Details

ODI Number	10559208
Vehicle	2012 DODGE RAM 3500
Component	STEERING
Date of Incident	January 9, 2014
Date Filed	January 9, 2014
Mileage	7,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

I HAVE RECENTLY RECEIVED A RECALL NOTICE (N49) TO REPLACE THE LEFT TIE ROD ON MY TRUCK. ACCORDING TO THE DEALER AND CHRYSLER LLC, THERE IS A PART SHORTAGE AND THERE IS ONLY 1 PART, PER DEALER, PER WEEK, THAT IS SUPPLIED. THE DEALER TOLD ME THERE ARE 20 PEOPLE IN FRONT OF ME ON THE LIST, WHICH MEANS I AM ANTICIPATING A 5 MONTH WAIT AND THAT I SHOULD NOT DRIVE THE TRUCK DUE TO POTENTIAL FAILURE LEADING TO DAMAGE AND PERSONAL INJURY. THAT IS AN UNACCEPTABLE WAITING PERIOD TO GO WITHOUT A VEHICLE OR BEING FORCED TO DRIVE IN A DANGEROUS SITUATION. THE RECALL NOTICE STATES TO FILE A COMPLAINT IF THE REPAIR IS NOT COMPLETED "IN A REASONABLE TIME." I ALSO CONTACTED CHRYSLER LLC AT 800-334-9200 AND MADE A COMPLAINT TO THEM AND THEY OFFERED NO OTHER SOLUTIONS: LOANER, REIMBURSEMENT FOR RENTAL, ETC. *TR

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