NHTSA Complaint #10559089 — 2005 SATURN ION

THE POWER STEERING ASSIST WOULD NOT WORK ON SEVERAL OCCASION. WE HAD RECEIVED A LETTER FROM SATURN STATING IF THE POWER STEERING ASSIST LIGHT COMES ON AND THE POWER STEERING FAILS TO WORK, BRING IT TO OUR LOCAL GM DEALER FOR A RECALL. APPARENTLY THEY HAVE BEEN HAVING PROBLEMS WITH NOT ONLY THE SATURNS, BUT SEVERAL OTHER OF THEIR AUTOMOBILES. WE TOOK THE CAR IN ON JUNE 14, 2013, WE WERE TOLD BY THE DEALER THAT THEY FIXED THE PROBLEM. THEN IN THE BEGINNING OF AUGUST THE EXACT SAME PROBLEM HAPPENED AGAIN. MY DAUGHTER BROUGHT THE CAR INTO THE DEALER AGAIN, THEY INDICATED BEFORE SHE EVER SAT DOWN THAT IF THIS WAS A DIFFERENT PROBLEM SHE WOULD HAVE TO PAY FOR IT. I THOUGHT THAT WAS ODD. IT WAS DOING THE EXACT SAME THING. THEY MADE HER WAIT AN HOUR TO TELL HER THAT SHE NEEDED TO HAVE THE STEERING COLUMN REPLACED AND IT WOULD BE $920.00. I HAVE DONE MY RESEARCH ON THIS PROBLEM, AND GM HAS HAD THE PROBLEM CONTINUALLY WITH THE SATURN. I TRIED TO GO THROUGH GM TO RESOLVE THE ISSUE. BECAUSE ALL THE DOCUMENTATION I HAVE INDICATES THAT IT IS THE SAME PROBLEM. THEY PRETTY MUCH GAVE ME THE RUN AROUND. THEY DID CALL ON SEVERAL OCCASIONS, BUT THEY THOUGHT I WANTED FINANCIAL ASSISTANCE TO REPAIR THE PROBLEM. THAT WAS NOT THE ISSUE, THE ISSUE IS THAT THE CAR IS HAVING THE SAME ISSUES (PER THEIR LETTER FOR THE RECALL) AND IS STILL HAVE THE ISSUES. I FEEL LIKE THEY ARE IGNORING THE PROBLEM BECAUSE THEY NO LONGER MAKE THE SATURN PRODUCT. THIS IS A RECALL ISSUE. THANKS *TR