NHTSA Complaint #10558758 — 2004 CHRYSLER PACIFICA

MY 2004 CHRYLSER PACIFICA WAS PURCHASED NEW IN AUG 2003. I BROUGHT THE CAR IN FOR AN OIL CHANGE AT DEALERSHIP. DEALER CONTACTS ME TO HAVE ME SEE THE CAR WHILE ON A LIFT SO THAT I MAY VIEW THE EXTENSIVE ROT OF THE ENGINE CRADLE. THE UNDERSIDE OF THE VEHICLE IS TOTALLY FINE AS FAR AS RUST EXCEPT THE CRADLE THAT IS FULL OF HOLES. COST TO FIX $2400. CONTACTED REPRESENTATIVE AT CHRYSLER - TWO REPRESENTATIVES STATED THAT ALTHOUGH THERE WAS A BULLETIN SENT OUT TO EXTEND WARRANTIES ON SOME 2003 AND 2004 PACIFICAS, MINE IS NOT ONE OF THOSE INCLUDED AND SINCE IT WAS AN EXTENSION OF WARRANTY UP TO 10 YEARS, IT WOULD NOT BE CONSIDERED UNDER THAT EXTENSION ANYWAY. CLEARLY THIS IS A DEFECTIVE PART. CHRYSLER KNOWS THIS AS EVIDENCED BY THE EXTENSION TO FIX THESE IN THE FIRST PLACE. A CLEAR SAFETY CONCERN AS THE ENGINE IS NOT SECURED. THIS SHOULD BE A RECALL! *TR