NHTSA Complaint #10558429 — 2012 FORD FOCUS

WE TOOK OUR CAR IN YESTERDAY BECAUSE THE ENGINE KEPT LURCHING AND STALLING. THEY SAID IT WAS THE POWER TRAIN, AND THAT IT WAS A PROBLEM WITH THE COMPUTER. THE BERGE FORD DEALERSHIP REPROGRAMMED THE COMPUTER, AND TODAY WHEN I GOT IN THE CAR THE RADIO WAS ON. I JUST UNLOCKED IT AND OPENED THE DOOR, AND THE RADIO CAME ON. THE KEY WAS NOT IN THE CAR AT ALL, AND THE ONLY THING I DID WAS UNLOCK IT WITH THE REMOTE AND OPEN THE DOOR. I DID NOT HAVE THIS PROBLEM PRIOR TO THEM "REPROGRAMMING" IT TO FIX THE POWER TRAIN/TRANSMISSION PROBLEM. THEN WHEN I STARTED TO DRIVE IT THE ENGINE SEEMED SLUGGISH AND IT SEEMED TO BE LURCHING AGAIN, BUT NOT STOPPING FOR AN INSTANT LIKE BEFORE. SO I WENT FROM HAVING TRANSMISSION/POWER TRAIN PROBLEMS, AND A SEAT BELT PROBLEM TO HAVING THEM BOTH WITH A COMPUTER PROBLEM ADDED IN... I'M NOT A COMPUTER ENGINEER, BUT WHEN A PIECE OF EQUIPMENT HAS HARDWARE PROBLEMS IT WOULD MAKE SENSE TO REPLACE OR FIX THE HARDWARE INSTEAD OF REPROGRAMMING THE SOFTWARE. I'LL BE TAKING IT BACK IN, AND WHILE THE COMPUTER IS OUT OF WARRANTY I THINK I SHOULD BE ABLE TO GET THEM TO LOOK AT IT AND FIX IT WITHOUT CHARGING ME BECAUSE THEY CAUSED THE PROBLEM. *TR