NHTSA Complaint #10558411 — 2008 FORD ESCAPE

MY HUSBAND AND THREE YOUNG CHILDREN WERE DRIVING ON THE INTERSTATE FROM ATLANTA TO MIAMI WHEN THE STEERING INSTANTLY BECAME CLOSE TO IMPOSSIBLE TO CONTROL. WITH MY HUSBANDS ASSISTANCE IN PULLING THE WHEEL WITH ME WE WERE ABLE TO PULL TO THE SHOULDER. I IMMEDIATELY ASSUMED THAT THERE WAS A LEAK/OR LOW POWER STEERING FLUID. AFTER SEARCHING THE INTERNET ON MY PHONE, ON THE SHOULDER OF THE INTERSTATE, I LEARNED SOON ENOUGH THAT THE VEHICLE ACTUALLY HAD POWER ASSISTED STEERING AND THAT MANY PEOPLE HAD RUN INTO THIS ISSUE. I WAS ABLE TO RESTART THE CAR AND THE STEERING WAS FIXED, FOR THE MOMENT. APPROXIMATELY EVERY HOUR OR SO THE WHEEL WOULD LOCK AGAIN AND WHILE GOING 70 MPH I WOULD HAVE TO RECRANK THE CAR WHILE IN NEUTRAL TO GAIN BACK CONTROL. THE REPAIR COST ME $1251.17 AND HAD ME UNABLE TO RETURN HOME FOR 5 EXTRA DAYS LONGER THAN I PLANNED. THIS COULD HAVE KILLED MY FAMILY HAD THE TRAFFIC BEEN HEAVY OR HAD I NEEDED TO DRIVE DEFENSIVELY. *TR