NHTSA Complaint #10558332 — 2011 BMW 328I

THIS VEHICLE WAS PURCHASED USED AND BEFORE THE MANUFACTURER'S 50,000 MILE WARRANTY PERIOD EXPIRED. SINCE 1/2013, THIS VEHICLE HAS BEEN IN AND OUT OF THE SERVICE SHOP FOR IGNITION COIL ISSUES. SINCE JANUARY 2013, THIS VEHICLE HAS HAD 3 IGNITION COILS REPLACED, ONE DURING THE EXTENDED WARRANTY, ONE THAT I PAID FOR AND ONE THAT WAS COMPLETED GRATIS. MY CONCERN IS THAT THIS APPEARS TO BE SOME TYPE OF MANUFACTURER'S DEFECT AND I AM VERY CONCERNED ABOUT MY SAFETY. SO MUCH SO THAT I CONTACTED BMW NORTH AMERICA DURING THE WEEK OF DECEMBER 26, 2013 AND SPOKE WITH [XXX]. WHEN I ASKED TO SPEAK WITH THE PRESIDENT OF BMW NORTH AMERICA, I WAS TOLD BY [XXX] THAT THERE WOULD BE NO FURTHER ESCALATION BEYOND HER BECAUSE HER JOB WAS TO RESOLVE ISSUES AND SHE BASICALLY PUSHED MY CONCERN ASIDE AS THE WIND BLOWS LEAVES. THIS IS A MAJOR SAFETY ISSUE THAT BMW NEEDS TO RESOLVE IMMEDIATELY BEFORE SOMEONE LOSES THEIR LIFE. I HAVE DONE RESEARCH ON THE INTERNET AND HAVE FOUND THAT THIS IS AN ONGOING ISSUE WITH BMW'S WHICH I HAVE NOW COME TO UNDERSTAND = BRING MORE WORRY. I HAVE OWNED OVER 10 CARS IN MY LIFETIME AND NEVER HAVE I EXPERIENCED SO MANY TRIPS TO THE REPAIR SHOP!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR