NHTSA Complaint #10558325 — 2011 DODGE CHALLENGER

I BOUGHT MY 2011 CHALLENGER SRT 8 USED WITH JUST OVER 13,000 MILES. I DID A VIN CHECK AND FOUND NO ISSUES WITH THIS CAR. I TOOK THE CAR TO A DEALERSHIP BECAUSE I DIDN'T THINK THE REAR END SOUNDED RIGHT. THE DEALERSHIP INSTALLED REAR AXLE DAMPENERS UNDER TSB 01-005-12. THE DEALERSHIP HAD MY CAR FOR 30 DAYS AND WHEN I GOT THE CAR BACK IT SOUNDED ABOUT THE SAME. I CALL THE DEALERSHIP AND WAS TOLD THAT THE WARRANTY ON MY VEHICLE WAS VOIDED. THE MONTH BEFORE THERE WAS NO ISSUES WITH THE WARRANTY. I CALLED CHRYSLER CUSTOMER CARE AND THEY HAD A HARD TIME FINDING OUT WHY THERE WAS A WARRANTY ISSUE. THEY WOULD LATER CALL ME AND STATE THAT ONLY THE REAR AXLE WAS VOIDED BECAUSE IT HAD BEEN REPLACED 2 OTHER TIMES. I ASKED TO HAVE SOMETHING PUT IN WRITING ON THIS AND WAS TOLD THAT CHRYSLER DOES NOT PUT THINGS LIKE THIS IN WRITING. I WANTED TO KNOW WHAT WAS UNDER WARRANT AND WHAT WAS NOT UNDER WARRANTY AND WHY. CHRYSLER CUSTOMER CARE TOOK ANOTHER MONTH TO COME UP WITH SOME TYPE OF AN ANSWER. THIS WAS AFTER THEY REPEATEDLY CALLED ME AND ASKED WHAT DEALERSHIPS I HAD TAKEN THE CAR TOO BECAUSE THEY COULD NOT FIND RECORDS OF WHICH DEALERSHIP DID THE VOID ON THE WARRANTY. I TOOK THE CAR TO ANOTHER DEALERSHIP FOR A TRANSMISSION ISSUE AND WAS TOLD THAT THE ENTIRE DRIVELINE WARRANTY WAS VOIDED. I WAS TOLD THAT THE TRANSMISSION SINK GEARS WERE WORN BECAUSE OF THE ISSUES WITH THE REAR AXLE. MY CAR NOW HAS 29,000 MILE AND NEEDS A NEW REAR AXLE AND MAJOR TRANSMISSION WORK. ALL THIS WITH NO WARRANTY AND NO PROOF OF WHY THERE IS NO WARRANTY. *TR