NHTSA Complaint #10556946 — 2007 MAZDA CX-7

IN SEPTEMBER 2013 MY CAR SUDDENLY STOPPED ACCELERATING WHILE DRIVING IT... HEARD A LOUD, GRINDING, SCREECHING NOTICE.. AND SUDDENLY MY "CHECK ENGINE" LIGHT CAME ON. BROUGHT MY CAR TO MAZDA.. 4 DAYS LATER THEY TELL ME THAT MY TURBOCHARGER BLEW.. AND THAT I HAVE DAMAGE TO MY ENGINE. TOLD THEM I PURCHASED AN EXTENDED WARRANTY IN 2010 WHEN I BOUGHT THE CAR.. WARRANTY CO WAS NOTIFIED... THEY SENT THEIR OWN INSPECTOR TO LOOK AT MY CAR.. A WEEK LATER THEY TELL ME THAT THEY WILL NOT COVER THE DAMAGE DUE TO EXCESSIVE SLUDGE IN MY ENGINE. AND.... THAT I MUST PRODUCE EVERY OIL CHANGE RECEIPT FROM 2010-2013 TO SHOW PROOF OF MAINTENANCE. I GAVE THEM ALL THE RECEIPTS I COULD GET... AND DECIDED TO DO A LITTLE RESEARCH MYSELF ON THE ISSUE. ALL I HAVE TO SAY IS.. WOW. APPARENTLY, THERE IS A MAJOR DEFAULT IN HOW THE TURBOCHARGER IN THE 2007/08 CX7... NUMEROUS OF SERVICE BULLETINS ON THE MAZDA WEBSITE DESCRIBING THE EXACT ISSUE WITH THE TURBOS AND HOW THEY ARE VERY MUCH AWARE OF IT, AND.. THOUSANDS OF FORUMS, COMPLAINTS, ETC ABOUT THE SAME ISSUE. HOWEVER, MAZDA IS NOT OWNING UP TO THIS PROBLEM.. AND BLAMING THE CUSTOMER FOR NEGLIGENCE! 3 MONTHS LATER, 2 REJECTED APPEALS W/ THE WARRANTY COMPANY.. I AM STUCK WITH A CAR THAT NEEDS $7,000 WORTH OF REPAIRS, AND A 2YEAR CAR LOAN LEFT TO PAY. I AM BESIDE MYSELF.. AND MAZDA COULD CARE LESS. *TR