NHTSA Complaint #10556845 — 2012 JEEP WRANGLER

I TOOK IN MY JEEP TO MOTOR VILLAGE LA (2025 S FIGUEROA ST, LOS ANGELES, CA 90007). I BROUGHT IT IN FOR A RECALL OF THE TRANSMISSION OIL COOLER TUBE (N28/NHTSA 13V-234). UPON CALLING TO DETERMINE IF THE WORK HAD BEEN COMPLETED, I WAS TOLD THAT THEY ONLY INSPECTED TO SEE WHAT PARTS WOULD NEED TO BE REPLACED. THEY FURTHER EXPLAINED THAT THE PARTS REQUIRING REPLACEMENT WOULD TAKE A WHILE TO BE RECEIVED. WHEN I PUSHED FOR MORE INFORMATION, THEY TOLD ME THAT THEY ARE ONLY ALLOWED TO ORDER 1 PART OF THIS TYPE EVERY 14 DAYS FROM THE MANUFACTURER. THEY SAID THAT I WOULD BE ADDED TO THE WAITING LIST FOR THIS PART. WHEN I ASKED HOW MANY PEOPLE WERE ON THE LIST, HE MERELY SAID THAT THERE WERE A LOT. SO I ASKED IF IT WOULD BE WEEKS, MONTHS, OR WHAT THAT MEANS? HE SAID HE DIDN'T HAVE ANY FURTHER INFORMATION FOR ME. I BELIEVE THAT THIS SITUATION FAILS TO MEET THE REQUIREMENT OF REPLACEMENT WITHIN A REASONABLE PERIOD OF TIME. I COULD EVEN LIVE WITH A MONTH OR TWO, BUT AN INDETERMINATE AMOUNT OF TIME IS RIDICULOUS. *TR