NHTSA Complaint #10556050 — 2012 JEEP WRANGLER

RECEIVED SAFETY RECALL N28 / NHTSA 13V-234 AND SCHEDULED APPOINTMENT FOR REPAIRS (AS REQUESTED ON NOTIFICATION) AT FLAGSHIP CHRYSLER DEALERSHIP, BAYAMON, PR ON 14NOV2013. THE MECHANIC CONFIRMED THE NEED FOR REPLACEMENT OF POWER STEERING RETURN TUBE AND THE TRANSMISSION OIL COOLER TUBE BUT THE PARTS WERE NOT AVAILABLE. ACCORDING TO SERVICE REP THE PARTS WERE ORDERED. ON 04DEC2013 CALLED THE DEALERSHIP FOR STATUS OF ORDER TO BE TOLD THAT PARTS COULD ARRIVE AFTER 1 MONTH BUT ACCORDING TO SERVICE REP THE PARTS DEPARTMENT COULD NOT TELL WHEN WILL THEY BE AVAILABLE AND I SHOULD WAIT UNTIL RECEIVING COMMUNICATION BY EMAIL. I CONTACTED CHRYSLER CORPORATION (PR OFFICE) ON 05DEC2013 THROUGH 1-800-853-1403 AND SERVICE REP DID NOT HAVE INFORMATION AVAILABLE RELATED TO THE RECALL, TOOK MY VEHICLE'S VIN # AND AGREED TO CALL BACK. AS OF 14DEC2013 NEITHER THE DEALERSHIP OR CHRYSLER CORPORATION HAS CONTACTED ME WITH EXPECTED DATE FOR PARTS' AVAILABILITY. SINCE THE SERVICE DATE ABOVE I RECEIVED THE SECOND NOTIFICATION TO TAKE MY CAR FOR REPAIRS. *TR