NHTSA Complaint #10555822 — 2004 FORD TAURUS

STEERING issue reported to NHTSA

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Crash 2 Injuries

Complaint Details

ODI Number	10555822
Vehicle	2004 FORD TAURUS
Component	STEERING
Date of Incident	November 29, 2013
Date Filed	December 12, 2013
Mileage	86,000 miles
Crash	Yes
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE CAR WAS BEING DRIVEN IN THE RIGHT LANE AND WHEN IT STARTED TO DRIFT TO THE SHOULDER, A CORRECTION WAS MADE TO BRING IT BACK BUT IT THEN DRIFTED TO THE LEFT LANE. A CORRECTION WAS MADE TO BRING IT RIGHT AND WHEN IT LINED UP AN ATTEMPT WAS MADE TO STRAIGHTEN IT OUT. AT THAT POINT THE CAR CONTINUED TO THE RIGHT AND WENT OFF THE ROAD. THE DRIVER LATER STATED THAT SHE DID NOT LOSE CONTROL BUT HAD NO CONTROL. WHEN THE CAR WAS BEING EMPTIED OF PERSONAL EFFECTS SINCE IT WAS TOTALED IT WAS NOTICED THAT THE STEERING WHEEL WAS NO LONGER CONNECTED TO THE FRONT WHEELS BUT WOULD JUST SPIN. THE POLICE REFUSED TO DO A FOLLOW UP INTERVIEW WITH THE DRIVER AND WOULD NOT DOCUMENT THE CONDITION OF THE CAR AFTER THE ACCIDENT SAYING THAT THEY COULD NOT PROVE IF THE STEERING FAILED AND CAUSED THE ACCIDENT OR WAS A RESULT OF THE ACCIDENT. *TR

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