NHTSA Complaint #10555805 — 2008 TOYOTA HIGHLANDER

IN EARLY NOVEMBER I RECEIVED A RECALL NOTICE FROM TOYOTA INSTRUCTING ME TO ARRANGE FOR REPLACEMENT OF THE INTELLIGENT POWER MODULE. THE LETTER INDICATED THAT THIS REPLACEMENT IS URGENT AND THAT I WOULD BE IN VIOLATION OF CALIFORNIA REGULATIONS IF I DID NOT DO THIS REPAIR. I CALLED MY LOCAL DEALER, TOYOTA OF SANTA CRUZ, THE NEXT DAY TO SCHEDULE THE APPOINTMENT. I WAS TOLD THAT TOYOTA RATIONS THE PARTS FOR THESE REPAIRS AND THAT I WOULD BE PUT AN A WAITING LIST AND TO EXPECT A CALL IN 2-3 WEEKS. A MONTH LATER I CALLED AGAIN AND WAS TOLD THAT I WAS STILL ON A WAITING LIST AND IT WOULD BE 2-3 WEEKS AT THE EARLIEST BEFORE I COULD SCHEDULE THE REPAIR. I FEEL THAT TOYOTA (OR THE DEALERSHIP) IS NOT FULFILLING ITS OBLIGATION TO ITS CUSTOMERS BY FAILING TO SUPPLY PARTS FOR THIS REPAIR IN A TIMELY MANNER. *TR