NHTSA Complaint #10555779 — 2007 HYUNDAI VERACRUZ

RECEIVED A LETTER FROM HYUNDAI REGARDING THE CAMPAIGN 103 UNDER WHICH THE CLOCK SPRING CONTACT ASSEMBLY BEHIND THE STEERING WHEEL WAS TO BE REPLACED. THE CAR WAS RUNNING FINE NO ISSUES WHAT SO EVER. NOTE: NO WARNING LIGHTS WERE ON 6/25/2013. CALLED DEALER, SET UP AN APPOINTMENT, DROPPED CAR FOR RECALL WORK ON 6/26/2013. I WAS TOLD THAT IT WOULD TAKE FEW HOURS. SO, WENT TO PICK UP AFTER WORK @5:45 PM (DEALER'S SERVICE WORKSHOP CLOSES AT 4 PM. SO, THE SERVICE MANAGER HAD LEFT KEYS WITH SHOWROOM RECEPTIONIST). GOT IN THE CAR AND STARTED IT TO REALIZE THE AIR BAG SIGN WAS ON. CALLED DEALERSHIP'S AFTER HOURS SERVICE NUMBER. THEY TOLD ME TO CALL THE SERVICE MANAGER THE NEXT DAY. SO CALLED NEXT DAY, DEALER ASKED FOR MORE MONEY TO DIAGNOSE THE PROBLEM IN THE CAR AND EVEN MORE MONEY IF THERE ARE ANY REPAIRS NEEDED. CALLED HYUNDAI ABOUT THE SITUATION AND DEALER'S UNWILLINGNESS TO CHECK WHY THE AIR BAG SIGN IS ON BUT HYUNDAI DID NOTHING. FRUSTRATED WITH ROUTE 4 HYUNDAI DEALER IN PARAMUS, NJ. HYUNDAI OWNERS BEWARE OF THOSE SCAMMERS. FIRST THEY WILL SCREW UP THE CAR AND THEN ASK FOR MORE MONEY TO DIAGNOSE THE PROBLEM. I EVEN DOUBT THAT THEY HAVE PERFORMED THE RECALL THAT THEY WERE SUPPOSED TO PERFORM. HOW CAN ANY DEALER HAND OVER A CAR WHICH HAS THE AIR BAG SIGN ON, WHICH CAME ON AFTER HIM SERVICING THE CAR. AFTER READING SIMILAR COMPLAINTS ABOUT THIS CLOCK SPRING RECALL, I THINK HYUNDAI NEEDS TO DO SOMETHING SERIOUSLY ABOUT THIS AIR BAG SIGN. I HOPE NHTSA LOOKS IN THIS MATTER. *TR