NHTSA Complaint #10555746 — 2013 FORD ESCAPE
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10555746 |
| Vehicle | 2013 FORD ESCAPE |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 1,669 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
MY FORD TOUCH / SYNC PROGRAM AND DISPLAY SCREEN ARE ERRATIC, UNRELIABLE AND DANGEROUS TO USE. THE SYSTEM WILL RANDOMLY CEASE OPERATION RESULTING IN A BLANK DISPLAY SCREEN. OCCASIONALLY IT WILL RESUME OPERATION AND REBOOT ITSELF. MOST OTHER TIMES, THE VEHICLE MUST BE STOPPED AND RESTARTED FOR THE SYSTEM TO RESUME OPERATION. WHEN THE SCREEN IS BLANK, THE DRIVER MUST TAKE THEIR EYES OFF THE ROAD TO OPERATE RADIO, CLIMATE CONTROL AND OTHER VEHICLE FUNCTIONS OR AT TIMES CANNOT OPERATE THEM ENTIRELY. MY DEALER HAS TWICE UPDATED THE SOFTWARE TO NEWER VERSIONS AND NOW TELLS ME NO NEW UPDATES ARE AVAILABLE, BUT THESE PROBLEMS CONTINUE. THE VALUE OF THIS VEHICLE HAS GREATLY DIMINISHED DUE TO THIS ONGOING SIGNIFICANT DEFECT. *TR
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