NHTSA Complaint #10555746 — 2013 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10555746
Vehicle	2013 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	November 30, 2012
Date Filed	December 11, 2013
Mileage	1,669 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

MY FORD TOUCH / SYNC PROGRAM AND DISPLAY SCREEN ARE ERRATIC, UNRELIABLE AND DANGEROUS TO USE. THE SYSTEM WILL RANDOMLY CEASE OPERATION RESULTING IN A BLANK DISPLAY SCREEN. OCCASIONALLY IT WILL RESUME OPERATION AND REBOOT ITSELF. MOST OTHER TIMES, THE VEHICLE MUST BE STOPPED AND RESTARTED FOR THE SYSTEM TO RESUME OPERATION. WHEN THE SCREEN IS BLANK, THE DRIVER MUST TAKE THEIR EYES OFF THE ROAD TO OPERATE RADIO, CLIMATE CONTROL AND OTHER VEHICLE FUNCTIONS OR AT TIMES CANNOT OPERATE THEM ENTIRELY. MY DEALER HAS TWICE UPDATED THE SOFTWARE TO NEWER VERSIONS AND NOW TELLS ME NO NEW UPDATES ARE AVAILABLE, BUT THESE PROBLEMS CONTINUE. THE VALUE OF THIS VEHICLE HAS GREATLY DIMINISHED DUE TO THIS ONGOING SIGNIFICANT DEFECT. *TR

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