NHTSA Complaint #10555624 — 2002 JEEP LIBERTY

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10555624
Vehicle	2002 JEEP LIBERTY
Component	SUSPENSION
Date of Incident	December 2, 2013
Date Filed	December 11, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO VEHICLE BALL JOINTS RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. CONSUMER ALSO STATES UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED HER VEHICLE SAT IN THE PARKING LOT FOR AN HOUR, BEFORE IT WAS EVEN LOOKED AT, AND IT WASN'T UNTIL SHE COMPLAINED, THAT THEY LOOKED AT IT. SHE WAS THEN INFORMED THE PARTS WERE NOT AVAILABLE, AND THEY NEEDED TO BE ORDERED. THE CONSUMER DECIDED TO TAKE THE VEHICLE TO HER PERSONAL MECHANIC, WHERE THE WAS FIXED IN LESS THAN TWO HOURS.

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