NHTSA Complaint #10555232 — 2004 FORD TAURUS

FAULTY GEM OR SMART JUNCTION BOX CAUSING ALL DOOR LOCKS AND TRUNK LID TO NOT PROPERLY WORK.ON OCCASION THE TRUNK WILL OPEN BY ITS SELF WHILE DRIVING. I CANNOT LOCK THE DOORS AND THE INTERIOR DOME LIGHT STAYS ON WHILE DRIVING AND AFTER THE CAR IS SHUT OFF. THIS HAS DRAINED MY BATTERY. DRIVING AT NIGHT IS VERY DISTRACTING WITH DOME LIGHT ON. I CANNOT TURN IT OFF AND WHEN I TOUCH THE COVER OF THE DOME LIGHT IT FEELS VERY HOT. I CANNOT TELL WHAT THE MILEAGE IS BECAUSE DASH FLASHES ALL DOORS AND TRUNK IS AJAR. I TOOK THE CAR TO A LOCAL FORD DEALER. I WAS TOLD THAT THEY DID A SCAN AND FOLLOWED SOME TYPE OF FORD TECHNICAL SERVICE BULLETIN AND FOUND THE CARS SMART JUNCTION BOX OR GEM MODULE WAS THE PROBLEM. I WAS TOLD IT CANNOT BE FIXED BECAUSE THE PART IS DISCONTINUED, OBSOLETE AND NOT MADE ANY MORE AND NO AFTERMARKET PART EXISTS. I INQUIRED ABOUT A PART POSSIBLY FROM ANOTHER CAR OF THE SAME YEAR AND MODEL. I WAS TOLD THAT WOULD NOT WORK BECAUSE THE SPECIFIC PART IN QUESTION WAS PROGRAMMED FOR MY CAR AND ITS COMPUTER. I TELEPHONED ANOTHER FORD DEALER AND SPOKE TO THE PARTS DEPT. I WAS TOLD THE SAME THING. I WAS TOLD BY BOTH DEALERS THAT NOTHING CAN BE DONE TO FIX THE PROBLEM OTHER THAN PULLING THE INTERIOR BULB OUT. THIS BY FAR DOES NOT FIX THE PROBLEM. PLEASE HELP. ANY INFORMATION OR GUIDANCE WOULD BE GREATLY APPRECIATED. OWNER OF A 2004 FORD TAURUS SE MODEL. *TR