NHTSA Complaint #10554765 — 2004 NISSAN QUEST

ON NOVEMBER 27, 2013, WHILE PARKED OUTSIDE OF MY HOME, MY 2004 NISSAN QUEST BURST INTO FLAMES. THE CAR WITHIN SECONDS WAS COMPLETELY ENGULFED IN FLAMES, AND THERE WAS NOTHING ANYONE COULD DO BUT GET AS FAR AWAY FROM IT AS POSSIBLE AND HOPE THERE WOULD BE NO INJURIES OR FATALITIES. THE CAR IS TOTALED, AND I NEED ANSWERS AS TO HOW A CAR THAT IS PARKED ALL OF A SUDDEN BURSTS INTO FLAMES. I BELIEVE THAT THIS NEEDS TO BE INVESTIGATED. MY 2004 NISSAN QUEST CUT OFF ON ME AT A STOP SIGN ON OCTOBER 31, 2013. WHEN I GOT OUT OF THE CAR I COULD SMELL ANTIFREEZE. I HAD IT TOWED TO COWLS NISSAN THAT EVENING. WHEN I GOT TO COWLS NISSAN THEY WERE ABOUT TO CLOSE, BUT I WAS ABLE TO RENT A CAR FROM THEM WHILE MINE WOULD BE GETTING LOOKED AT AND HOPEFULLY FIXED THE NEXT DAY. THE NEXT DAY A REPRESENTATIVE FROM COWLS NISSAN CALLED ME AND TOLD ME THAT THE REAR COOLANT PUMP NEEDED FIXING AND THAT'?S WHY THE CAR CUT OFF AND WOULDN'?T START. THEY REPLACED THE PUMP AND REFILLED IT WITH ANTIFREEZE. I HAD MY WINDSHIELD WIPERS FIXED BECAUSE THEY SAID AS THEY DID A COURTESY MULTIPOINT INSPECTION THE WIPERS WEREN'?T WORKING BECAUSE OF A WIPER LINK ISSUE. WHEN I WENT TO PICK UP THE CAR I NOTICED ON THE RECEIPT THAT THERE WAS AN OIL LEAK ISSUE AND AIR FILTER ISSUE THAT WAS DISCOVERED IN THE MULTIPOINT INSPECTION. THEY ALSO NOTED THAT MY TIMING CHAIN WAS NOISY AT STARTUP AND THAT IT WOULD NEED TO BE DIAGNOSED FURTHER TO GET TO THE ROOT OF THE PROBLEM. AT NO TIME WAS I TOLD THAT THE CAR WASN'T SAFE TO DRIVE. ON NOVEMBER 10, 2013 I NOTICED THAT THERE WAS A HUMMING SOUND COMING FROM THE CAR, OFF AND ON, AND THEN THE PASSENGER SIDE HEADLIGHT WENT OUT. I TOOK THE CAR IN TO FIX THE HEADLIGHT ON 11/22/2013, BUT I WASN'T HEARING THE HUMMING SOUND THEN. I STARTED HEARING THE HUMMING SOUND AGAIN CLOSE TO THANKSGIVING (11/26/2013) AND PLANNED TO TAKE THE CAR BACK IN AFTER THE HOLIDAY. *TR