NHTSA Complaint #10554663 — 2011 FORD FIESTA

VEHICLE HAS THE ALL TOO COMMON "LEAKY SEALS" AT THE CLUTCHES ON THE TRANNY. HAD CONTACTED FORD PRIOR-WAS TOLD THAT THE SHUDDERING AND ROUGH SHIFT WAS NORMAL. LITTLE DID I KNOW IT WAS FAILING. THE SEALS HAVE FAILED, CAUSED OIL/FLUID TO GET ONTO THE CLUTCHES. FORD PULLED TRANNY APART, TWICE, PUT BACK TOGETHER AND CAR SHUTTERS SO BAD THEY REFUSE TO RETURN IT TO ME. CLAIM "TOO UNSAFE TO RETURN TO YOU". FORD THEN INSTRUCTED DEALER TO "ORDER NEW REPLACEMENT PARTS (3RD TIME) AND REPLACE-THE REPLACEMENT PARTS USED MUST HAVE BEEN DEFECTIVE." BEFORE PARTS ARRIVED, FORD CANCELLED ORDER. INFORMED ME "THERE IS NO REPAIR AVAILABLE FOR THIS ISSUE. THERE IS FIESTA AND FOCUS'S HELD UP AT DEALERSHIPS ALL OVER THE COUNTRY. WE CAN PUT YOU IN A RENTAL FOR 6 TO 8 WEEKS AND HOPEFULLY IN THAT TIME FORD WILL FIGURE OUT A WAY TO FIX THIS ISSUE." I ASKED FORD WHY THEY DON'T REPLACE THE TRANSMISSION WITH A NEW ONE, WAS TOLD "NO, THE NEW ONES HAVE THE SAME DEFECT AND THEY TOO WILL FAIL AS WELL. FORD HAS HAD MY CAR SINCE MID OCTOBER 2013.....CURRENTLY NO FIX AVAIL......LEMON LAW VEHICLE! *TR