NHTSA Complaint #10554483 — 2003 TOYOTA AVALON

LETTER FROM SENATOR TED CRUZ RE: CONSTITUENT AND TOYOTA REFUSING TO PAY FOR A RECALL REPAIR DONE ON HIS 2003 TOYOTA AVALON (MAILED TO AUSTIN, TX OFFICE ATTN: SUSANNA SOVRAN). *SMD THE CONSUMER STATED THE VEHICLE BROKE DOWN TWICE, AND IT HAD TO BE TOWED. THE REPAIR SHOP REPLACED THE IGNITION CYLINDER AND SWITCH HOUSING ASSEMBLY, AT A COST OF $430.00. TWO MONTHS LATER, THE CONSUMER RECEIVED A RECALL NOTICE REGARDING AN ISSUE WITH THE STEERING COLUMN UPPER BRACKET. THE CONSUMER WENT TO THE DEALER, IN REGARDS TO THE RECALL, AND ASK IF THE RECALL WAS FOR THE IGNITION SWITCH, AND THE DEALER STATED NO. WHEN THE CONSUMER REQUESTED TO SEE THE PART THAT WAS REPLACED, HE NOTICED IT WAS THE SAME PART, THAT WAS REPLACED IN HIS VEHICLE TWO MONTHS PRIOR. THE CONSUMER WAS DENIED REIMBURSEMENT, IN WHICH THE LETTER STATED THE VEHICLE DID NOT MEET THE CRITERIA, FOR REIMBURSEMENT UNDER THE SPECIAL SERVICE CAMPAIGN GOODWILL.