NHTSA Complaint #10554105 — 2012 FORD EXPLORER

THIS IS A CONTINUAL PROBLEM REPORT ONE 8/10/13 19,000 MILES: POWER STEERING LIGHT CAME ON AND POWER STEERING WENT OUT WHILE DRIVING VEHICLE <15 MPH AND BACK CEILING LIGHT CAME ON AND WOULDN'T GO OUT. FORD: 8/13/2013 SAID CEILING LIGHT SHORTENED OUT BATTERY AND CAUSED POWER STEERING TO GO OUT - ORDERED LIGHT BULB CAME BACK IN 3 DAYS TO REPLACE LIGHT BULB - THEY SAID POWER STEERING WAS FIXED. REPORT TWO 9/23/13 23,891 MILES: POWER STEERING LIGHT CAME ON WHILE PARKED. FORD: DID DIAGNOSTIC SAID THE ISSUE WAS MOST LIKELY WIRING AND SAID ISSUE WAS FIXED AND I LEFT WITH CAR REPORT THREE 10/02/13 24,280 MILES: POWER STEERING LIGHT CAME ON DASHBOARD AND POWER STEERING WENT OUT WHILE DRIVING ON A HIGHWAY 65 MPH, PULLED OFF HWY. REPORTED INCIDENT TO FORD. FORD: RAN DIAGNOSTIC, SAID ISSUE WAS MOTHERBOARD. ORDERED PART AND I RETURNED IN A FEW DAYS TO REPLACE COMPUTER BOARD. TOLD ISSUE WAS RESOLVED AND LEFT WITH MY CAR. REPORT FOUR 10/31/2013 25,295 MILES: POWER STEERING YELLOW LIGHT CAME ON DASHBOARD AS I STARTED VEHICLE IN PARKING LOT. POWER STEERING HAD NOT GONE OUT ONLY HAD WARNING LIGHT SHOWING. I DROVE A FEW MINUTES HOME WITHOUT THE STEERING GOING OUT. I STARTED CAR ABOUT AN HOUR LATER IN GARAGE AND POWER STEERING WAS COMPLETELY OUT. BRIGHT RED LIGHTS ON DASHBOARD. WARNING LIGHT SAID SOMETHING TO THE TUNE OF 'REPORT POWER STEERING IMMEDIATELY". FORD: KEPT CAR FOR 4 FULL DAYS WHILE WE DROVE RENTAL AND WAS TOLD THEY HAVE NO SOLUTION AND FORD REGIONAL'S ENGINEERS SUPPOSEDLY SAID 'THIS IS NOT AN ISSUE THEY HAVE SEEN BEFORE' (EVEN THOUGH THERE ARE ALMOST 100 REPORTS ON THE NHTSA WEBSITE ABOUT THIS EXACT ISSUE) AND TO REPORT IF HAPPENS AGAIN. REPORT FIVE 11/28/13 27,000 MILES: POWER STEERING WENT OUT WHILE STARTING VEHICLE IN GARAGE DASHBOARD LIGHT UP WITH RED WARNING SIGNS. HAVE TO WAIT UNTIL AFTER HOLIDAY TO REPORT TO SERVICE. *TR