NHTSA Complaint #10553920 — 2006 DODGE RAM 2500

CHRYSLER CASE# [XXX] 11/23/2013 UP TO THIS POINT, I HAD NO PRIOR INDICATION THAT THERE WAS A PROBLEM WITH MY STEERING. I WAS TOWING MY 20' SINGLE AXEL TRAILER BASS BOAT AND NOTICED PLAY IN THE STEERING WHEEL. AT WASHINGTON AND THE 710 WE HEARD A LOUD GLUNK, AS IF A PIECE OF METAL SNAPPED IN HALF. JUST (S) OF BANDINI THE TRUCK VEERED FROM SLOW LANE INTO TRAFFIC AND A TOTAL LOSS OF STEERING OCCURRED. ON MONDAY 11/25/2013 I CONTACTED CHRYSLER AND SPOKE WITH A LADY NAMED [XXX]. I DESCRIBED WHAT HAPPENED WITH MY VEHICLE AND SHE INSTRUCTED ME TO BRING IT TO A LOCAL DODGE DEALER. SHE WENT ON TO SAY SHE HAD INCLUDED NOTES IN THE SYSTEM THAT WOULD INFORM THE SERVICE DEPARTMENT OF MY PROBLEM. SPOKE WITH [XXX] SERVICE CONSULTANT AND WAS TOLD THAT I HAD ALREADY BROUGHT MY TRUCK IN FOR THIS RECALL, I BELIEVE HE SAID THE DATE WAS 3/2011 AND THAT THE RECALL WAS COMPLETE. HE WENT ON TO SAY THAT THERE ARE NO RECALLS ON MY VEHICLE AND HE JUST WANTED TO MAKE CERTAIN HE GOT PAID. I CONTACTED CHRYSLER FOR THE 2ND TIME AND WAS INFORMED THAT THERE IS NOTHING THEY WILL BE DOING TO ASSIST ME WITH THIS MATTER. SHE STATED THAT THE RECALLS FOR THIS PARTICULAR PROBLEM HAVEN'T WENT OUT YET, THEREFORE THE PUBLIC HAS NOT BEEN NOTIFIED. I EXPLAINED THE SEVERITY OF THE SITUATION, BUT SHE WAS NOT ACCEPTING ANY RESPONSIBILITY FOR A DODGE TRUCK LOSING TOTAL CONTROL OF THE STEERING, DUE TO DESIGN FAILURE. TUESDAY 11/26/2013 1:00PM I RECEIVED A PHONE CALL FROM [XXX] . HE SAID HE HAD SPOKE WITH CHRYSLER AND THEY WERE NOT RESPONSIBLE. HE INFORMED ME THAT THE STEERING BOX IS THE PROBLEM AND IF I HAD ANY QUESTIONS, CHRYSLER WOULD LIKE TO SPEAK WITH ME. THIS IS A VERY SERIOUS MATTER AND CHRYSLER SHOULD BE VERY FORTUNATE THAT A SERIOUS ACCIDENT DIDN'T OCCUR AS A RESULT OF THEIR FAULTY STEERING BOX. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR