NHTSA Complaint #10553752 — 2010 MERCURY MILAN

DRIVING DOWN THE HIGHWAY THROUGH TOWN AND VEHICLE DIED MULTIPLE TIMES IN THE MIDDLE OF THE STREET CAUSING ME TO NARROWLY AVOID AN ACCIDENT WITH MY THREE SMALL CHILDREN IN THE CAR. UPON FURTHER INSPECTION OF THE THROTTLE BODY ASSEMBLY, I DISCOVERED THAT THE PROBLEM IS A $20.00-$60.00 ELECTRIC MOTOR THAT FORD USES TO RUN THE THROTTLE BODY THE THROTTLE BODY IS NOT STRONG ENOUGH TO DO THE JOB FOR A VERY LONG PERIOD OF TIME CAUSING THE THROTTLE BODY TO GO OUT AT AROUND 50000 - 60000 MILES. I WAS A MECHANIC FOR FORD FOR 7 YEARS BEFORE JOINING THE ARMY AND HAVE SEEN THIS ISSUE WITH THIS EXACT MODEL THROTTLE BODY PLENTY OF TIMES. FORD COULD EASILY SELL THE REPLACEMENT ELECTRIC MOTOR FOR THE PRICE LISTED ABOVE, BUT INSTEAD THEY PREFER TO PRICE GOUGE THEIR CUSTOMERS BY FORCING THEM TO PAY OVER $200.00 FOR THE WHOLE NEW THROTTLE BODY ASSEMBLY. ALSO ACCORDING TO OUR LOCAL FORD PARTS DEALER IT IS SUCH A COMMON PART THAT NEEDS REPLACED THAT THE KEEP 3-4 ON HAND AT ALL TIMES. *TR