NHTSA Complaint #10553014 — 2000 MERCURY SABLE POWER TRAIN

Complaint Details

ODI Number	10553014
Vehicle	2000 MERCURY SABLE
Component	POWER TRAIN
Date of Incident	September 12, 2013
Date Filed	November 20, 2013
Mileage	18,963 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

EXITED FROM THE HIGHWAY TO REFUEL. UPON FUELING WE INTENDED TO CONTINUE OUR TRIP AS PLANNED. CAR STOPPED AT LIGHT BEGAN TO ACCELERATE FOR 5-10 FEET. ENGINE MADE A REVVING SOUND AND ALL POWER WAS LOST. ALL FUELS LOOK GOOD AND THIS CAR HAS LESS THAN 20,000 MILES TOTAL BECAUSE IT WAS USED SPARINGLY BY PREVIOUS OWNER. NO LIGHTS OR INDICATION GAVE WARNING THAT TRANSMISSION WOULD LOSE POWER. WE ARE NOW SEEING ONLINE THAT THIS IS AN ISSUE. I HAD PREVIOUSLY CALLED DEALER BUT KEPT GETTING HUNG UP ON. I AM A WIDOW WITH CHILDREN AND DO NOT HAVE THE MONEY TO JUST TOW THE CAR TO BE FIXED AS THIS WAS OUR ONLY TRANSPORTATION WE HAVE BEEN LIMITED ON ACTUALLY TRAVELING TO THE DEALERSHIP SO THEY CAN CHECK RECALL INFORMATION FOR US. *TR

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