NHTSA Complaint #10552457 — 2013 INFINITI JX35

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10552457
Vehicle	2013 INFINITI JX35
Component	ELECTRICAL SYSTEM
Date of Incident	November 5, 2013
Date Filed	November 15, 2013
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

DASH WENT BLANK AND TOTAL ELECTRONICS FAILED. VEHICLE TOWED TO INFINITI OF TAMPA ON 11/5/2013 AND NISSAN USA INFINITI DIVISION WAS ADVISED! WE REQUESTED THAT THE CAR BE DECLARED UNSAFE TO DRIVE AND A REPLACEMENT OR BUY BACK BY INFINITI WAS NEEDED. INFINITI ENTERED A STALLING TACTIC. REPAIRS WENT FROM ONE DAY TO 2 DAYS AND NOW WE ARE BEING TOLD THEY WILL NOT EVEN HAVE PARTS TILL AFTER DECEMBER 1ST, 2013. THE DEALER INFINITI OF TAMPA AFTER A LITTLE ROCKY START HAS BEEN GOING ABOVE AND BEYOND TO BE HELPFUL AND CO OPERATIVE ESPECIALLY WITH THE LOANER CAR ASSISTANCE! THE PROBLEM IS WITH NISSAN USA INFINITI DIVISION. WE REACHED A POINT WHERE WE WROTE THE BBB AUTOLINE AND THE ATTORNEY GENERAL OF FORIDA! IN RESPONSE NISSAN REMOVED THEMSELVES AND DIRECTED US TO GO TO THE BBB AUTOLINE IF FURTHER ASSISTANCE WAS NEEDED. NISSAN USA INFINITI DIVISION HAS DIVORCED ITSELF FROM TRYING TO ASSIST US ONCE WE CONTACTED OTHERS AS A RESULT OF THEIR STALLING! WE HAD AFTER OVER 10 DAYS CONCLUDED THAT INFINITI USA WAS NEVER GOING TO DO ANYTHING BUT STLL US AS LONG AS POSSIBLE! CONSUMER BEWARE OF THE UNSAVORY TACTICS OF NISSAN USA INFINITI DIVISION!! *TR

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