NHTSA Complaint #10551790 — 2012 FORD EXPLORER

STEERING SUDDENLY BECAME EXTREMELY HARD AND STIFF TO THE POINT WHERE I COULD NOT MAKE A TURN OF MORE THAN 10% AT ANY SPEED. LUCKILY I WAS ONLY GOING 25MPH AT THE TIME OF THE INCIDENT SO I WAS ABLE TO GRADUALLY GUIDE THE CAR TO THE SIDE OF THE ROAD BRINGING IT TO A FULL STOP. I TRIED RESETTING THE "ERROR CONDITION" BY RESTARTING THE CAR, BUT THE STEERING BECAME ONLY MARGINALLY BETTER. I WAS HOWEVER ABLE TO DRIVE THE CAR DOWN THE SIDE STREET AT 5-10MPH TO MY HOUSE WHICH WAS A FEW SHORT BLOCKS AWAY. SINCE THE CAR WAS UNDRIVABLE, I HAD IT TOWED TO ALL AMERICAN FORD IN PARAMUS NJ, FOR SERVICE. WHERE THEY CLAIMED THAT THEY HAVE ONLY HEARD OF ONE OR TWO CASES SUCH AS MINE. I DIRECTED THEM TO THIS SITE TO HELP THEM WITH THEIR RESEARCH, WHICH THEY OF COURSE THEY WERE NOT INTERESTED IN. *TR