NHTSA Complaint #10551470 — 2007 HYUNDAI SANTA FE

I WENT TO THE DEALER TO HAVE RECALL ISSUES CORRECTED AND ANOTHER CUSTOMER BROUGHT HIS SAME YEAR VEHICLE WITH THE SAME ISSUES IN FOR HIS RECALLS. I HEARD HIM TELL THE SERVICE GUY THE EXACT SAME ISSUES I WAS HAVING. THEY PULLED MY CAR AROUND AND WHEN I GOT IN THE CAR THE ESC LIGHT WAS STILL ON SO I WENT BACK IN TO ASK ABOUT IT AND HE PULLS IT UP MY INFO AND TELLS ME THE PRODUCTION DATE DID NOT QUALIFY AND THAT IT'S THE BRAKE SWITCH. HE THEN SHOWS ME THE PRODUCTION DATE FOR THE OTHER CUSTOMER AND USES IT AS AN EXAMPLE AS TO HOW IT'S BASED ON WHEN THE CAR WAS BUILT. HE EXPLAINS WHY IT HAPPENS AND THE DANGER IN IT SO I STOP HIM AND ASK HIM IF IT'S JUST A COINCIDENCE THAT THERE'S A RECALL FOR THIS ISSUE. ANY WAY YOU LOOK AT IT THE OTHER CUSTOMER HAD THE SAME MAKE AND MODEL AND YEAR AS MINE WITH THE SAME BRAKE SWITCH RECALL PROBLEM YET IT DIDN'T AFFECT MY CAR AND HE LOOKED AT ME AND SAID THE DEALERSHIP WOULDN'T GET PAID FOR THE WORK CAUSE IT WOULDN'T BE REIMBURSED BY HYUNDAI AND IF I CALL HYUNDAI AND WAS REAL NICE THAT THEY MAY ALLOW IT. I CALLED AND VERY NICELY EXPLAINED THAT MY CAR WAS HAVING THE ISSUES DIRECTLY RELATED TO THE BRAKE SWITCH AND THAT A HYUNDAI DEALERSHIP HAD INSPECTED IT AND PRINTED ME COPIES STATING THAT IT WAS THE ISSUE FOR THE RECALL AND SAID THERE WAS NOTHING THEY COULD DO. OBVIOUSLY THEY ARE NOT TAKING RESPONSIBILITY TO ACCOUNT FOR EVERY SINGLE VEHICLE AFFECTED BY THERE MISTAKES AND FURTHER MORE AFTER EXPLAINING TO ME THE DANGER WITH IT THEY DON'T CARE ENOUGH ABOUT MY SAFETY AND HAVE NO PROBLEM SENDING ME BACK ON THE STREET WITH THE FAULTY VEHICLE THE SOLD ME. IF THERE'S ANYTHING YOU CAN DO TO LOOK INTO IT AND HELP OUT I WOULD GREATLY APPRECIATE IT. THANKS *TR