NHTSA Complaint #10550375 — 2009 LEXUS RX350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10550375
Vehicle	2009 LEXUS RX350
Component	STEERING
Date of Incident	October 9, 2013
Date Filed	October 31, 2013
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I TOOK MY CAR IN FOR REGULAR SERVICE A COUPLE OF WEEKS AGO AND THEY RECOMMENCED SEVERAL THINGS, INCLUDING REPLACING THE POWER STEERING RACK DUE TO A LEAK. I GOT A SECOND OPINION BEFORE REPLACING IT AND THEY SAID IT SEEMED VERY ODD TO HAVE THAT AT SUCH LOW MILEAGE. I THEREFORE DID LOTS OF RESEARCH TO SEE IF I WAS JUST UNLUCKY AND HAVE FOUND MANY PEOPLE THAT OWN A LEXUS OR TOYOTA HAVE HAD THIS PROBLEM AT SUCH LOW MILEAGE. I HAVE ONLY EVER TAKEN MY CAR TO BE SERVICED AT LEXUS AS THEY STATE NEEDED, AND THEREFORE DO NOT BELIEVE THAT THIS PROBLEM SHOULD BE HAPPENING AND THINK IT'S COMPLETELY UNACCEPTABLE I SHOULD BE RESPONSIBLE FOR PAYING FOR THIS. IF THIS IS A SAFETY CONCERN (MY CAR DID NOT PASS INSPECTION DUE TO IT) HOW CAN LEXUS NOT RECALL THE PART AFTER SO MANY INCIDENTS? *TR

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