NHTSA Complaint #10549051 — 2001 FORD WINDSTAR STEERING

Complaint Details

ODI Number	10549051
Vehicle	2001 FORD WINDSTAR
Component	STEERING
Date of Incident	October 5, 2013
Date Filed	October 23, 2013
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE STEERING WHEEL THEN INDEPENDENTLY TURNED IN A COMPLETE CIRCLE. THE SUB FRAME DETACHED FROM THE VEHICLE AND DROPPED TO THE GROUND. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE). THE DEALER REFUSED TO REPLACE THE OTHER COMPONENTS THAT WERE DAMAGED AS A RESULT OF THE FAILURE. THE AFFECTED PARTS WERE THE CLOCK SPRING, EXHAUST FLEX PIPE, POWER STEERING BELT AND TRANSMISSION BRACKET, WHICH HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. UPDATED 12/4/13*CN

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