NHTSA Complaint #10548852 — 2008 MERCEDES BENZ GL450

WE COMPLAINED TO THE DEALER SERVICE NUMEROUS TIMES THAT THE CAR WAS MAKING WEIRD NOISE FROM THE RIGHT SIDE AND THE RIDE WAS VERY BUMPY BUT THEY WERE NOT ABLE TO FIGURE OUT THE PROBLEM. ONE DAY I TOOK IT TO DISCOUNT TIRE FOR TIRE BALANCE/ROTATION AND THE GENERAL MANAGER POINTED OUT THAT THE FROM WHEEL WAS CRACKED BADLY FROM INSIDE ALL THE WAY TO THE FRONT EDGE. HE MENTIONED THAT THE VEHICLE WAS UNSAFE TO DRIVE. WE TOOK THIS VEHICLE TO THE DEALER SERVICE AGAIN AND MENTIONED EXACTLY WHAT WE WERE TOLD BY THE GM OF DISCOUNT TIRE. INITIALLY MERCEDES DEALER SERVICE REFUSED TO REPLACE THE WHEEL THINKING THAT WE MIGHT HAVE HIT THE WHEELS. LUCKILY, THERE WAS NOT A SINGLE SCRATCH ON ANY FOUR OF THE WHEELS PROVING IT WAS A BAD WHEEL AND DEALER HAD TO REPLACE THE WHEEL. *TR