NHTSA Complaint #10548848 — 2013 DODGE DURANGO SUSPENSION

Complaint Details

ODI Number	10548848
Vehicle	2013 DODGE DURANGO
Component	SUSPENSION
Date of Incident	June 18, 2013
Date Filed	October 22, 2013
Mileage	250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

SINCE DAY ONE OF OWNING THE DURANGO I HAVE HAD A BAD VIBRATION IN THE STEERING WHEEL, LARRY H MILLER DODGE IN AVONDALE TOLD ME I HAD BAD TIRES SO I REPLACED THE TIRES (@450 MILES) THEN THEY TOLD ME THAT I HAD BAD WHEELS SO I REPLACED THEM WITH NEW TIRES AND WHEELS. I STILL HAVE THE VIBRATION AND MY VEHICLE HAS BEEN IN THE DEALER OVER 7 TIMES NOW. TODAY LHMD SERVICE MANAGER EXPLAINED TO ME THAT THEY TOOK WHEELS OFF OF A NEW DURANGO ON THE LOT AND THE VIBRATION WAS WORSE, THEY WENT ON TO TELL ME THAT "ALL DURANGO'S HAVE THIS VIBRATION" . THE VIBRATION CAN BE FELT IN THE STEERING WHEEL AND COULD CAUSE LOSS OF CONTROL OF VEHICLE IF VIBRATION GETS WORSE (OR IF DEFECTIVE PART THAT IS CAUSING VIBRATION FAILS). I WOULD LIKE TO KNOW WHERE I SHOULD GO FROM HERE. *TR

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