NHTSA Complaint #10548209 — 2008 FORD ESCAPE

THE INCIDENT REPORTED IS ONLY ONE OF MANY SIMILAR -IN 2012 REPORTED TO FORD-DEALERSHIP WHERE PURCHASED CAR DID WORK ON THEIR OWN TO FIX-(NO-CHARGE-AND ONLY HAVE THE PARTS NUMBERS USED TO REPAIR-DO NOT KNOW THE FIX FOR THE PROBLEM THEN) IN 2013 THE STEERING ELECTRONIC ASSIST HAS FAILED BOTH MY WIFE AND I ON MORE THAN MULTIPLE TIMES! ALL EXCEPT ONE TIME AT LOW MPH IN PARKING LOTS-MALLS-AND BACK YARD. THE ONE EXCEPTION TIME WAS ON A HIGHWAY AT NORMAL 45 TO 50 MPH -COLOGNE AVE, MAYS LANDING NJ ONLY SOLUTION TO GET POWER STEERING BACK TO NORMAL IS TO STOP -SHUT ENGINE DOWN-RESTART ENGINE-AND THE ELECTRONIC ASSIST IS BACK AND OK AGAIN. ALL EXCEPT ONE TIME -HAD TO RESTART AND RUN AROUND THE BACK YARD -SHUT DOWN AND RESTART AGAIN. THESE INCIDENCES OF ACTUAL TIMES AND EVENTS REPORTED TO FORD CUSTOMER RELATIONS--NO ACTION EXCEPT TO ADVISE RETURN TO DEALERSHIP FOR DIAGNOSIS. AT OUR COST>WE KNOW AND FORD KNOWS -WHY SHOULD WE PAY ANOTHER $100 FOR ANOTHER DIAGNOSIS AS IN 2012? THIS IS A LIFE THREATENING SITUATION IF IT HAPPENS ON HIGHWAY-NOT ONLY TO DRIVER OF SUBJECT VEHICLE , BUT TO OTHERS ON THE HIGHWAY. OUR ESCAPE A 2008 -BUT ACTUALLY BOUGHT IN MARCH 2007; ALSO WE UNDERSTAND THRU SO MANY OTHER COMPLAINTS SIMILAR TO OURS THAT THE 'ELECTRONIC ASSIST POWER STEERING FIRST PUT ON THE ESCAPE MODEL IN THE 2008 YEAR. POSSIBLE THAT FORD FOUND OUT THE PROBLEMS AND LATER CORRECTED--BUT THEY ARE NOT ACKNOWLEDGING EVEN THAT A PROBLEM EVER EXISTED! WITH SO MANY COMPLAINTS OF EXACTLY SAME AS OURS ON SO MANY FORUMS AS FORD FORUMS, CAR COMPLAINTS, EDMUNDS , AND TWO OR THREE OTHER PLACES THAT CAN NOT RECALL AS WRITE THIS--HOW CAN IT JUST BE PASSED OFF AS A RARE INCIDENT TO JUST A FEW? *TR