NHTSA Complaint #10547920 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10547920
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	October 12, 2013
Date Filed	October 15, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WHILE DRIVING ON THE HIGHWAY STEERING WHEEL BECAME STIFF AND A MESSAGE APPEARED "POWER STEERING ASSIST FAILED". VEHICLE WAS VERY HARD TO STEER BUT I MANAGED TO TURN ON FLASHERS, REDUCE SPEED AND STEER SAFELY TO THE SIDE OF THE ROAD. I TURNED THE VEHICLE OFF AND CALLED FOR ASSISTANCE. WHILE WAITING FOR HELP I RESTARTED THE VEHICLE TO TRY TO MANEUVER TO A SAFER ROADSIDE POSITION. AT THAT TIME THE POWER STEERING SEEMED TO BE WORKING AGAIN SO I DROVE CAREFULLY HOME. I THEN VISITED THE FORD DEALERSHIP WHERE NO ERROR CODES OR ERROR HISTORY WAS FOUND AND THEY FOUND NO PROBLEM AND SENT ME ON MY WAY. *TR

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