NHTSA Complaint #10547823 — 2005 VOLKSWAGEN JETTA

07/22/13 I BROUGHT MY CAR IN FOR AN EARLY 100K MILE SERVICE BECAUSE I NOTICED MY TRANSMISSION WAS NOT SHIFTING PROPERLY & WAS GETTING PROGRESSIVELY WORSE. I THOUGHT HAVING THE 100K SERVICE DONE WOULD TAKE CARE OF THAT, IT DIDN'T & IT GOT WORSE, SO I BROUGHT IT BACK TO THE DEALER. THE DEALER INDICATED THAT THE VALVE BODY WAS FAULTY & THAT IT WOULD COST $1000+ TO FIX. I JUST PAID OVER $1000 FOR THE 100K MAINTENANCE & OTHER REPAIRS; I CAN'T AFFORD THE ADDITIONAL EXPENSE. [XXX], IN THE SERVICE DEPARTMENT, STATED THAT THE ISSUE WAS ??NOT THAT BAD, ...THAT THEY SEE MUCH WORSE, ?WON'T BE A PROBLEM TO KEEP DRIVING IT...?. I WASN'T CONVINCED THAT A MALFUNCTIONING VALVE BODY WOULDN'T CAUSE ADDITIONAL PROBLEMS, BECAUSE WHEN I AM DRIVING IT FEELS LIKE THE TRANSMISSION IS ABOUT TO DROP OUT OF THE CAR & THE CAR HESITATES TO THE POINT THAT IT IS NOT SAFE! I DID SOME RESEARCH, FOUND THAT THERE WAS AN EXTENDED WARRANTY ON THE VALVE BODY, HOWEVER, I NEVER RECEIVED ANY NOTIFICATION IN ANYWAY REGARDING THIS, EVEN WHEN MY CAR HAD BEEN IN FOR SERVICE. I CONTACTED VW HEADQUARTERS & SPOKE TO [XXX] 8/30/13 WHO INDICATED THAT THERE WAS AN EXTENDED WARRANTY ON THE VALVE BODY, APOLOGIZED THAT I DIDN'T RECEIVED NOTIFICATION, THEN INDICATED THAT VW COULD NOT HELP ME. THIS IS A SAFETY ISSUE & SHOULD BE COVERED BY VW. PLEASE HAVE SOMEONE CONTACT ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR