NHTSA Complaint #10547789 — 2007 SATURN AURA

THIS IS MY 2ND COMPLAINT REGARDING THE BRAKE LIGHTS ON MY VEHICLE. 1ST INCIDENT OCCURRED IN THE EVENING WHEN I NOTICED THE BRAKE LIGHTS WERE NOT WORKING PROPERLY. THEY WERE DOING THE EXACT OPPOSITE OF WHAT THEY'RE SUPPOSED TO DO. WHEN ACCELERATING, THE BRAKE LIGHTS WERE LIT UP ....WHEN PRESSING ON THE BRAKE PEDAL TO NOTIFY THOSE BEHIND ME THAT I WOULD BE SLOWING DOWN AND/OR COMING TO A COMPLETE STOP, THE BRAKE LIGHTS WOULD NOT ILLUMINATE, THEREFORE, POTENTIALLY CAUSING AN ACCIDENT.. 9/24/13- I CONTACTED GROSSINGER CHEVROLET IN PALATINE, IL & SCHEDULED TO BRING MY CAR IN THAT SAME MORNING FOR EVALUATION & POSSIBLE REPAIRS. I JUST PURCHASED THESE VEHICLE MID-AUGUST 2013. A DIAGNOSTIC TEST WAS DONE & REPAIRS WERE MADE TO THE TUNE OF CLOSE TO $1,000! WAS TOLD THE ISSUE WAS BCM RELATED & THE EXTENDED WARRANTY COMPANY WASN'T GOING TO COVER THIS, WHICH IS ANOTHER ISSUE I AM ADDRESSING. NOT 2 WEEKS GOES BY & IT'S HAPPENING AGAIN!! I IMMEDIATELY CALLED GROSSINGER, SPOKE TO THE SAME SERVICE MANAGER THAT TOOK CARE OF ME THE LAST WEEK OF SEPTEMBER - HE KNEW I WOULD BE CALLING & SAID VERBATIM, "THE MECHANIC THAT REPAIRED (OR I THOUGHT) YOUR VEHICLE TOLD ME YOU WOULD BE RETURNING FOR THE SAME PROBLEM"... SINCE THEN, THERE'S BEEN 3 OTHER INSTANCES IN WHICH OTHER DRIVERS MADE ME AWARE MY BRAKE LIGHTS WEREN'T WORKING PROPERLY - AGAIN, ALL INSTANCES ABOVE, THE BRAKE LIGHTS WERE DOING JUST THE OPPOSITE OF WHAT THEY'RE SUPPOSED TO DO, THE MOST RECENT BEING TODAY, 10/13/2013. PLEASE REFERENCE MY INITIATICKET # [XXX], "IVOQ" FROM 9/24/2013. ENOUGH ALREADY - STAND BEHIND YOUR WORDS!! "KEEPING YOU SAFE" - "OUR ENGINEERS AND INVESTIGATORS LOOK INTO PROBLEMS YOU REPORT TO HELP ENSURE YOU AND OTHERS STAY SAFE ON OUR NATION'S ROADS AND HIGHWAYS." THERE'S NOTHING SAFE ABOUT MALFUNCTIONING BRAKE LIGHTS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR