NHTSA Complaint #11430388 — 2007 SATURN AURA

The contact owns a 2007 Saturn Aura. The contact stated while driving 45 MPH in the rain, the "Traction Control Off" and "Stability Control Off" messages appeared on the instrument panel and the vehicle inadvertently shifted to third gear independently. The contact also stated that when he depressed the accelerator pedal, the vehicle switched gears to neutral and the windows opened. The contact stated that the vehicle was hydroplaning while driving. The vehicle was taken to a Pepboys location to be diagnosed. The contact was informed that the vehicle had lost connection with the body control module. The contact stated that he became aware of NHTSA Campaign Number: 14V252000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL) and the vehicle was taken to the dealer for recall repair. The contact stated the dealer completed the recall repair however, the failure had been reoccurring while driving. The vehicle was taken to the dealer and the contact was informed that they could no longer assist because the vehicle was already repaired per the manufacturer's instructions. The manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. A case was opened. The vehicle was not repaired. The approximate failure mileage was 194,800.