NHTSA Complaint #10547649 — 2013 RAM 1500

30JULY2013 TRUCK WAS TOWED TO DEALERSHIP DUE TO NOT STARTING AND LEAVING MY WIFE STRANDED. DEALERSHIP REPLACED IGNITION. 14SEPT2013 BACK TO DEALERSHIP WITH SAME SYMPTOMS. SHOWS KEY IN IGNITION WHICH WILL NOT ALLOW YOU TO LOCK DOORS, RADIO STAYS ON, DASHBOARD LIGHTS STAY ON, DO NOT NEED KEY WITH CHIP TO START TRUCK. BACK TO DEALERSHIP AND FIXED IGNITION. 1OCT2013 BACK TO DEALERSHIP FOR SAME IGNITION ISSUE. DEALERSHIP OPENED CASE STAR CASE WITH CHRYSLER. TECHNICIAN FOUND THAT WHEN KEY WAS NOT PUT IN COMPLETELY STRAIGHT IT LOCKS A TUMBLER CAUSING THIS ISSUE. DUPLICATED SAME ISSUE ON 2 NEW DODGE RAM TRUCKS ON THEIR LOT. ENGINEER FROM CHRYSLER ADVISED ACTING AS DESIGNED AND RESOLUTION IS TO RE-EDUCATE CUSTOMER HOW TO INSERT KEY. I (THE CONSUMER) OPENED A CASE WITH CHRYSLER MYSELF ([XXX]AT 800-992-1997 WHICH IS ALSO TIED TO THE DEALERSHIP STAR CASE THEY FILED) TO ESCALATE FOR A BETTER RESOLUTION. BESIDES THEIR CUSTOMER SERVICE IS HORRIBLE AT CALL BACKS AND UNABLE TO REACH ANYONE IN MANAGEMENT (I HAVE A DETAILED LIST OF PEOPLE, CALL TIMES, DATES, EMPLOYEE IDS) I ALSO RXD THE SAME RESOLUTION, NO ISSUE FOUND, ACTING AS DESIGNED. THIS IS UNACCEPTABLE AS OTHER PEOPLE HAVE DUPLICATED THIS SAME PROBLEM ON OTHER TRUCKS AND NO CLUE WHEN ISSUE COULD OCCUR CAUSING VEHICLE TO NOT START, UNABLE TO LOCK DOORS (IF MY WIFE IS STRANDED SHE WILL BE UNABLE TO LOCK THE DOORS), AND POSSIBLE POWER DRAIN AS ELECTRICAL ISSUES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR