NHTSA Complaint #10547565 — 2005 MINI COOPER S CONVERTIBLE

LAST DECEMBER MY STEERING WENT OUT ON MY CAR. I DID SOME RESEARCH ONLINE AND FOUND THAT A POSSIBLE CLASS ACTION SUIT WAS IN THE PROCESS. I CALLED MINI NORTH AMERICA TO DISCUSS MY FINDINGS AND TO SEE IF A RECALL WAS IN THE WORKS. THE CUSTOMER SERVICE AGENT STATED SHE WASN'T AWARE OF ANY. I TOOK THE CAR TO MY DEALER AND HAD TO HAVE 4,000 DOLLARS IN REPAIRS. WATER PUMP, SUPER CHARGER AND SEVERAL BEARINGS. I THEN GET A LETTER IN EARLY JUNE OF 2013 STATING THAT A RECALL WAS IN THE WORKS AND TO SEND ALL MY INFORMATION IN FOR POSSIBLE REIMBURSEMENT. I WAS TOLD THAT I QUALIFY AND THAT A CHECK WAS GOING TO BE CUT AND SENT OUT BY THE END OF JUNE OR EARLY AUGUST. WHEN THE CHECK DIDN'T ARRIVE, I CONTINUED TO CALL MINI NORTH AMERICA AND I KEEP GETTING THE RUN AROUND. I WAS TOLD IT WAS GOING TO BE LATE SEPTEMBER OR EARLY OCTOBER. I JUST CALLED AGAIN TODAY AND NOW I'M TOLD IT WILL BE CUT BEFORE THE NEW YEAR. CAN SOMEONE PLEASE PUT SOMEONE'S HAND ON THE FIRE AND GET THIS RESOLVED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR